Shipping Policy
Last Updated: June 2026
At Studio Kinza, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information (where applicable).
Delivery Within the United Arab Emirates
Standard Delivery
- Delivery Time: 1–5 business days
- Coverage: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Al Ain
Delivery Charges
Shipping fees are calculated at checkout based on your location and order size.
Free shipping promotions may be offered from time to time and will be clearly stated on our website.
International Shipping
We currently offer international shipping to selected countries.
International delivery times vary depending on the destination country, customs clearance procedures, and courier services.
Customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their local authorities.
Order Tracking
Once your order has been dispatched, you may receive tracking information via email or SMS (where available).
If you require assistance with tracking your order, please contact us at:
Email: hello@studiokinza.com
Phone: +971 55 590 2936
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
- Public holidays
- Weather conditions
- Customs inspections
- Courier service disruptions
- High seasonal demand
Studio Kinza is not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order is returned to us, additional shipping charges may apply for redelivery.
Damaged Shipments
If your order arrives damaged, please contact us within 3 days of delivery.
To help us investigate the issue, please provide:
- Your order number
- Clear photographs of the damaged item
- Photographs of the packaging
We will review your request and work toward a suitable resolution.
Workshop Bookings
Workshop bookings and event reservations are digital services and do not require physical shipping.
Confirmation details for workshops are sent electronically to the email address provided during checkout.
Contact Us
Studio Kinza
Capital Complex - Warehouse 1 14C St
Al Quoz Industrial Area 4
Dubai, United Arab Emirates
Email: hello@studiokinza.com
Phone: +971 55 590 2936
For any shipping-related questions, please contact our customer support team.