For time sensitive requests please call us on +971555902936. Quick answers to common Customer Service concerns:
Where is Studio Kinza Company located?
We are proudly located in Dubai in the United Arab Emirates
How do I check on an order I have placed?
You can check the status of your order online. Alternatively you may contact our Customer Service Team on +971555902936 or email us at email@example.com . Please provide your order number when making enquiries.
Do you accept international orders?
We're sorry sudiokinza.com currently delivers online orders to UAE addresses.
Do you do wholesale or custom orders?
Yes, we do wholesale orders and custom candles for all sorts of events! Please kindly reach out to us at firstname.lastname@example.org with more details.
Are your products cruelty-free?
All our products are 100% cruelty free and vegan friendly - this is extremely important to us!
Why does my wax top look bumpy and rough after burning it?
This is completely natural and does not affect the performance of your candle. This is a result of using natural soy wax with no preservatives. This is a feature of soy wax and not a sign you did anything incorrectly. In fact, you can even use this feature to show the candle is made with an all-natural soy wax.
How to fix candle tunneling?
There's a quick fix to prevent candle tunneling, aka uneven wax melt. Here's what to do!
It’s ugly, it’s frustrating, and it’s definitely happened to all of us at least once. It usually happens when you don’t allow a new candle to burn long enough the first time you use it. For this problem, take some aluminum foil and wrap it around the outside edge of the candle. The trick here is to make sure the foil reaches over the tunneled wax. You’ll also want to keep an open center so the flame can continue to burn as usual. The aluminum foil allows the flame to stay even and continuously radiate heat, as well as retain heat to help melt the leftover wax.
Why are my candles sweating?
Candle sweating is caused by a combination of things and 100% soy candles are notorious for sweating. Soy wax can release excess oil during temperature changes, and this can be strictly from the wax itself. The important thing to note is that sweating will not affect the quality or performance of your candle.
What is a Kinza gift card?
The Kinza Gift Card is redeemable for Studio Kinza merchandise up to the prepaid value of the card and is available in denominations from AED 200 to AED 1000. The Kinza Gift Card cannot be redeemed for cash. To purchase a Kinza Gift Card click here.
Does anyone else see the information that I provide to Studio Kinza?
What is your return/exchange policy?
Our candles are made to the highest standards with majestic craftsmanship that we sincerely hope will be to your standards. Unfortunately, due to the nature of our products, used candles cannot be exchanged or refunded. However, we will replace or provide full refund for products damaged during shipment. Simply, provide us with visual proof of damage and submit the e-receipt of your purchase to email@example.com within 48 hours of arrival with your choice of replacement product or if you would like a refund. We also cannot accept exchanges, returns or process refunds on items purchased on sale.
What should I do if I have a complaint?
Please visit the Contact us section if you have a complaint, or email firstname.lastname@example.org