Studio Kinza

For time sensitive requests please call us on +971555902936. Quick answers to common Customer Service concerns:

We are proudly located in Dubai in the United Arab Emirates

You can check the status of your order online. Alternatively you may contact our Customer Service Team on +971555902936 or email us at hello@studiokinza.com . Please provide your order number when making enquiries. 

We're sorry sudiokinza.com currently delivers online orders to UAE addresses.

Yes, we do wholesale orders and custom candles for all sorts of events! Please kindly reach out to us at hello@studiokinza.com with more details. 

Absolutely, our workshops cater to all skill levels. 

Our workshops usually run for 1 hour and 30 minutes.

Reach out to us at hello@studiokinza.com for corporate workshop bookings. 

All our products are 100% cruelty free and vegan friendly - this is extremely important to us!

Yes, for wholesale inquiries, contact us at hello@studiokinza.com.

This is completely natural and does not affect the performance of your candle. This is a result of using natural soy wax with no preservatives. This is a feature of soy wax and not a sign you did anything incorrectly. In fact, you can even use this feature to show the candle is made with an all-natural soy wax.

There's a quick fix to prevent candle tunneling, aka uneven wax melt. Here's what to do!

It’s ugly, it’s frustrating, and it’s definitely happened to all of us at least once. It usually happens when you don’t allow a new candle to burn long enough the first time you use it. For this problem, take some aluminum foil and wrap it around the outside edge of the candle. The trick here is to make sure the foil reaches over the tunneled wax. You’ll also want to keep an open center so the flame can continue to burn as usual. The aluminum foil allows the flame to stay even and continuously radiate heat, as well as retain heat to help melt the leftover wax.

Candle sweating is caused by a combination of things and 100% soy candles are notorious for sweating. Soy wax can release excess oil during temperature changes, and this can be strictly from the wax itself. The important thing to note is that sweating will not affect the quality or performance of your candle.

The Kinza Gift Card is redeemable for Studio Kinza merchandise up to the prepaid value of the card and is available in denominations from AED 200 to AED 1000. The Kinza Gift Card cannot be redeemed for cash. To purchase a Kinza Gift Card click here

We donate $1 USD from every purchase to Solar Aid, supporting communities without electricity. 

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Our candles are made to the highest standards with majestic craftsmanship that we sincerely hope will be to your standards. Unfortunately, due to the nature of our products, used candles cannot be exchanged or refunded. However, we will replace or provide full refund for products damaged during shipment. Simply, provide us with visual proof of damage and submit the e-receipt of your purchase to hello@studiokinza.com within 48 hours of arrival with your choice of replacement product or if you would like a refund. We also cannot accept exchanges, returns or process refunds on items purchased on sale.

Please visit the contact us section if you have a complaint, or email hello@studiokinza.com